Shipping & Delivery

At Koop-It, we carefully manufacture, prepare and package every order to ensure that it reaches you in the best possible condition. Because many of our products are handcrafted, made to order or customised, delivery times may differ according to the product’s size, complexity and availability.

The timeframes below are estimates provided to help you plan your purchase.

Estimated Lead Times

Our usual manufacturing, preparation and dispatch timeframes are:

Smaller and lighter items: approximately 5–7 business days
Larger items: approximately 7–10 business days
Large or heavy items, including skip bins, trailers and industrial bins: approximately 10–15 business days

These timeframes are calculated in business days and exclude weekends and South African public holidays.

A business day means Monday to Friday, excluding public holidays.

Please note that these are approximate lead times rather than guaranteed delivery dates. Actual delivery times may be affected by product availability, customisation requirements, order volumes, the delivery location and the availability of suitable transport.

Made-to-Order and Custom Products

Many Koop-It products are handcrafted or manufactured according to the customer’s selected size, material, finish, colour or other specifications.

Production begins once we have received:

Full payment or the agreed deposit;
Approval of the quotation, where applicable;
Confirmation of the product specifications; and
Any measurements, artwork or other information required to manufacture the order.

If additional information or approval is required from you, the production period may only begin once that information has been received.

Any material change requested after production has started may affect the price and estimated completion date. Changes may not always be possible once materials have been ordered, cut or manufactured.

Delivery Areas

Koop-It delivers products throughout South Africa, subject to courier coverage, vehicle access and the availability of a suitable delivery method.

Certain remote or restricted locations may require additional delivery time or a customised delivery quotation. We will contact you if special delivery arrangements are required.

Customers are responsible for providing a complete and accurate delivery address, including the correct postal code, contact person and telephone number.

Delivery Charges

Delivery charges are calculated according to factors that may include:

The delivery destination;
Product weight and dimensions;
The number of items ordered;
Packaging requirements; and
The courier, freight or custom delivery service required.

Where a standard delivery charge can be calculated automatically, it will be shown during checkout.

Delivery for oversized, unusually heavy or specialised products may need to be quoted separately. The applicable delivery charge will be confirmed before the order is finalised.

Unless expressly stated otherwise, delivery charges are not included in the product price.

Large and Heavy Items

Large and heavy products—including skip bins, trailers, industrial bins and oversized steel furniture—are transported using custom delivery solutions appropriate to the product and destination.

Delivery of these products may require a suitable truck, trailer, lifting equipment or other specialised transport.

Before delivery, the customer must ensure that:

The delivery address is accessible to the required vehicle;
There is sufficient space to enter, unload and exit safely;
Any required permission or access arrangement has been completed;
The delivery surface and surrounding area are suitable; and
A responsible person is available to receive the order.

Unless specifically included in the quotation, delivery does not include cranes, forklifts, installation, assembly, placement inside a building or the removal of doors, gates or other obstructions.

Additional charges caused by restricted access, delays at the delivery address or unsuccessful delivery attempts may be payable by the customer.

Dispatch and Tracking

Once an order has been completed and dispatched, Koop-It will provide tracking information where tracking is supported by the selected delivery service.

You can check the progress of an eligible delivery through our Track Your Order page using the tracking or order information provided to you.

Tracking may not be available for certain local, specialised or custom delivery services. In these cases, our team or the appointed delivery provider will contact you to coordinate delivery.

Please allow a reasonable period for new tracking details to become active after dispatch.

Receiving Your Order

Please ensure that someone is available at the delivery address to receive and inspect the order.

Before signing for a delivery, please check the packaging and product for visible signs of damage. Where possible, note any damage on the delivery documentation before accepting the order.

If an order appears damaged, incorrect or incomplete:

Take clear photographs of the packaging and affected product;
Retain the original packaging;
Record the issue on the delivery documentation where possible; and
Contact Koop-It as soon as reasonably possible at info@koop-it.co.za.

Reports should include the order number, customer’s name, description of the issue and supporting photographs.

Do not install, modify, repair or use a visibly damaged product before contacting us, as this may make it difficult to establish how the damage occurred.

Delays

We make every reasonable effort to complete and deliver orders within the estimated timeframe. However, delays can occasionally occur due to material availability, manufacturing requirements, adverse weather, courier disruptions, road conditions, peak periods or circumstances outside our reasonable control.

If we become aware of a material delay, we will notify you using the contact details supplied with the order.

A courier tracking status does not necessarily indicate that an order has been delivered until the delivery has been completed and accepted at the address provided.

Incorrect Addresses and Failed Deliveries

Customers must check that their delivery details are correct before completing an order.

Koop-It cannot accept responsibility for delays or additional costs caused by an incomplete or incorrect address supplied by the customer.

If a delivery cannot be completed because:

Nobody is available to accept it;
Access to the address is restricted;
The delivery address is incorrect;
The required unloading arrangements are unavailable; or
The delivery is refused without a valid reason,

the customer may be responsible for reasonable redelivery, storage or return-transport charges.

Collection

Collection may be arranged for eligible orders by prior agreement with Koop-It.

Please do not travel to collect an order until you have received confirmation that it is complete and ready for collection. Customers collecting large or heavy products must bring a suitable vehicle and appropriate restraints or loading equipment.

Risk in a collected product passes to the customer once the product has been handed over and loaded or accepted for collection.