Payment

Make Your Payment. Koop-it Custom Order

Thank you for choosing Koop-it for your premium hand-crafted metal product.

This secure payment page allows you to settle the exact amount from your official quote. Simply enter the quoted amount below and complete the payment to confirm your order. Our team will be in touch shortly after payment to coordinate production and delivery. Ensure you enter the correct email address during checkout so we can match your payment to your invoice.

Payment | Koop-it - Premium Hand-Crafted Metal Products

Payment Policy

Koop-It offers secure and convenient payment options for products purchased through our online shop and for custom orders placed through an official Koop-It quotation.

Please review the information below before making payment.

Online Shop Payments

Products available through the Koop-It online shop can be added to your cart and purchased through our secure checkout.

The payment methods currently available for your order will be displayed during checkout. Available methods may include payment by credit card, debit card, instant electronic payment or electronic funds transfer, depending on the options supported by our payment provider.

A payment method is only considered available when it appears as an option during checkout.

Koop-It does not directly collect or store complete card details. Card and supported electronic payments are processed through a secure third-party payment provider using encrypted connections.

Custom Order Payments

The Koop-It Custom Order Payment page is intended only for customers who have received an official quotation directly from Koop-It.

Please do not use the custom payment page unless you have received a written quotation or payment instruction from our team.

When making a custom-order payment:

Enter the exact amount shown on your official quotation or invoice;
Use the same customer name and email address shown on the quotation;
Confirm that the amount includes all applicable product, delivery and other agreed charges;
Check that the payment reference is correct; and
Retain your payment confirmation.

Entering an incorrect amount may delay production or require a manual payment adjustment or refund.

Standard products available through the online shop should be purchased through the regular cart and checkout unless Koop-It has instructed you otherwise.

Quotations

Unless a quotation states otherwise:

Quotations are valid for the period shown on the quotation;
Prices may change after the quotation’s expiry date;
Production only begins once the required payment and specifications have been received;
Delivery charges may be quoted separately for large, heavy or specialised products; and
Changes to an approved order may result in additional charges and revised lead times.

A quotation does not reserve materials, production capacity or stock unless this is expressly stated in writing.

Deposits and Balance Payments

Certain custom or high-value orders may require a deposit before manufacturing begins.

Where a deposit applies, the quotation will state:

The deposit amount;
When the deposit must be paid;
When production will begin; and
When the outstanding balance becomes payable.

Unless otherwise agreed in writing, the outstanding balance must be paid before dispatch, delivery or collection.

Because custom-made products are manufactured according to approved customer specifications, deposits may become non-refundable once materials have been ordered or production has started, except where otherwise required by applicable consumer law or agreed by Koop-It in writing.

Pricing and VAT

All prices and charges applicable to an order will be displayed during checkout or recorded on the relevant written quotation.

Where VAT applies, the quotation, invoice or checkout summary will indicate whether VAT is included in the displayed amount.

Customers should review the full order total—including product charges, customisation, VAT where applicable, and delivery charges—before completing payment.

Payment Confirmation

An order is only confirmed once payment has been successfully received or authorised.

After an online payment, customers should receive an order confirmation at the email address supplied during checkout. Please check your spam or junk folder if the confirmation does not arrive promptly.

For electronic funds transfers, processing may take longer because payment may need to clear and be verified before an order is confirmed.

Proof of payment does not by itself guarantee that cleared funds have been received. Koop-It may verify payment with its financial institution or payment provider before starting production or releasing an order.

Failed, Pending or Cancelled Payments

A transaction may remain pending or fail because of:

Incorrect payment information;
Insufficient funds;
Bank or card-provider security checks;
A temporary connection problem;
Payment-provider processing delays; or
The customer closing the payment window before completion.

If a payment fails, please wait for confirmation before attempting it repeatedly. Multiple payment attempts can sometimes result in duplicate authorisations.

An order will not enter production or be dispatched while its payment remains unsuccessful or unverified.

Duplicate or Incorrect Payments

If you believe you have paid more than once or entered the wrong amount, contact Koop-It promptly.

Please provide:

Your full name;
Order, invoice or quotation number;
Payment date;
Amount paid; and
Relevant proof of payment.

Verified overpayments or duplicate payments will be reviewed and, where approved, refunded to the original payment method or handled through another appropriate method agreed with the customer.

Processing times may vary according to the bank or payment provider.

Payment Security

Koop-It will never ask you to send complete card details, PINs, banking passwords or one-time passwords by email, telephone, WhatsApp or social media.

Before making payment, confirm that:

You are using the official Koop-It website;
The website address begins with https://;
The quotation or invoice was issued by Koop-It; and
The payment details match the information supplied through an official Koop-It communication channel.

If you receive suspicious payment instructions or notice an unexpected change in banking details, contact Koop-It using the telephone numbers published on our website before making payment.

Cancellations and Refunds

Payment of an order remains subject to the Koop-It Refund & Returns Policy.

Custom-made or personalised products may have different cancellation and return conditions from standard stocked products. Customers should review and approve all specifications before paying for a custom order.

Approved refunds are processed according to the original payment method and the timeframes explained in our Refund & Returns Policy.